We are selling Gelatine/Collagen and Creatine as a Food. We are not selling any of our products as therapeutic/medicinal products nor making therapeutic claims about these products.

Disclaimer
This information is intended for information and educational purposes only. It is not a substitute for personal consultation with your medical practitioner. As the ordinary or otherwise uses of products is outside the control of Physio Addition, no representation or warranty, expressed or implied, is made as to the effects of such use (including damage or injury), or the results obtained. Furthermore, nothing contained herein should be considered as a recommendation by Physio Addition as to the fitness for any use.

Privacy
Physio Addition regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Physio Addition at admin@physioaddition.com.au

Collection of Information
In order to use the Physio Addition website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Physio Addition is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collected Information
Any details collected from Physio Addition customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our website, you can email us at admin@physioaddition.com.au

Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at admin@physioaddition.com.au

Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Discounts
Discounts/Campaign codes can only be used one at a time and can not be stacked or used in conjunction. Post Purchase offers are clearly presented as an additional purchase, which can be accepted or declined at the time of offer. The offer is for additional item(s) at a discounted price on the item(s) only. These items are added to your original order. Note: The original order remains unchanged, including original shipping fees if applicable.

Communications
Physio Addition uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at admin@physioaddition.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties
Physio Addition; may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Physio Addition does not share any information with third parties for any unknown or unrelated uses.

Security Policy
Physio Addition uses Stripe for its online credit card transactions. Stripe processes online credit card transactions for hundreds of millions of transactions daily, providing a safe and secure means of collecting payments via the Internet. Stripe is certified to PCI Service Provider Level 1. This is the most stringent level of certifications available in the payments industry. All transactions are performed under securely transmitted TLS. Stripe encrypts sensitive data both in transit and at rest. Your complete credit card number cannot be viewed by Physio Addition or any outside party. 
For more information about Stripe and online credit card payments, please visit https://docs.stripe.com/security